GlassRoots -10 Bleeker Street, Newark

A Really Unique NonProfit Organization

GlassRoots, Inc. is the only glass hotshop for youth in the Metropolitan NY/NJ area.

Check out this one of a kind, unique and successful nonprofit organization that is making a real difference in the lives of many at risk teens at
http://www.glassroots.org/

Pictured above is a GlassRoots student, Yeah the one with the kid and the blow torch!


Monday, December 28, 2009

Who (or what) is Conducting the Interview?



Two weeks ago I interviewed with a large nonprofit, the details of which I found interesting.

  1. The Job Requirements - perfect fit for my skill set and although I lack experience in the specific industry, the way the application form is designed, this key piece of information is clearly evident to the recruiter.
  2. Application Submission - online process, cover letter, resume and application form.
  3. Email Response to my application - Now here is where it gets interesting, or at least I thought so.  I received in total 4 email communications from someone who functioned as the initial recruiter but whose job title (signature on the emails) was unfamiliar to me and for privacy reasons I will not include the title in this blog; probably a home grown name for a recruiting position.  All 4 emails were professionally crafted but what stood out was the level of non-established familiarity, each email getting just a bit more friendly that the previous to the point where in the 2nd email, the signature was reduced to a nickname and by the 3rd asking me how my week was going.  Very conversational, begging for a chat.  So much so that when I received the last email which was simply confirming the date and time change for the phone interview, the verbiage was so sugary sweet my teeth began to twinge.  I found this troubling from the start for a number of reasons.  You can say maybe I was over thinking this situation or my radar needs adjusting but being a natural skeptic, it made me uncomfortable and I spent a few minutes mulling it over before I replied.  I decided that the best way to go was to remain professional and not adopt this cheeky "Hey Girlfriend" pattern of communicating with someone I did not know. 
  4. The Phone Interview -  The call came 2 minutes after the scheduled appointment and from the start I could tell something was peculiar.  The person on the phone, identified as the same person from the emails was not only void of emotion but sounded robotic.  There were obvious pauses and dead air space between my responses to the questions and the recruiters voice response, almost as if there was a beep tone that I could not hear.  In one instance, I asked 2 different but similar questions to which I expected and should have received 2 different and similar answers.  The response was identical; same answer, same voice pattern, same tone inflection; very automated sounding.  By now I concluded that I was indeed being interviewed by technology and not a human. At the end of the interview, the voice thanked me for my time, said I would receive a typed transcript of the interview within the next few days, and if they are still interested in me as a candidate instructions for the remainder of the process would be included. I was curious to receive the transcript speculating I had been recorded.  How else would someone be able to type the entire conversation?
  5. The Transcript - 5 days later I received what they call a transcript via email. 
          Here is the complete body of the transcript; I have replaced all identifying information with "BLANK".
          Dear Amanda, Thank you for your interest in "BLANK" and for taking the time to share with us your
          passion for "BLANK". Your strong experiences impressed us tremendously. Unfortunately, we will
          not be able to offer you a position at this time. Should you have any questions, please feel free to
          reach out to the recruiter with whom you worked throughout this process. Sincerely, "BLANK"
          Recruitment

It is important to note that this email was sent by an automated catch all email address and not from the friendly sugary sweet recruiter.  Additionally, the communication above does not fall under my understanding of a transcript.

I have been able to confirm that this was a legit job posting and the process as I have described is real.

I sent a thank you note to the recruiter and chalked this up to a new experience, part of the new norm perhaps.

2 comments:

Anonymous said...

Wow Amanda,
I wish you had contacted me about these "recruiters". I believe they are "testers' compiling information. These are difficult times and people are doing anything to make money. 99% of the time the recruiters are fake. They are probably other job seekers. I receive responses from "recruiters" almost daily and I do not respond to any of them. One guy has called twice! Now I know accountants are not recruited! We have web sites that potential employers can access to find accountants.
Check out the recruiters' company before you give out any information. Employers can find you without using expensive recruiters. In addition, recruiters are biased. I was the controller for one and made the acquaintance of one of the recruiters. She informed me of racial bias with companies using recruiters. In other words don't waste your time with recruiters.
Krys
Don't know my account on my laptop 0-D

Amanda said...

Krys, I hear you loud and clear, thanks for your feed back. I have had some experience with exactly what you describe. My radar goes up whenever I am approached. I don't provide any information to unsolicited recruitement methods. I initiated the contact with this organization. The recruiter does work for the organization and the interview method followed is part of the normal process for this organization.